We want you to be fully satisfied with your purchase. if you are not satisfied and would like to return an item, please follow the below policy guidelines, and initiate your request via the portal at the link below. Refunds can take up to 15 business days to be initiated from the date of delivery back to our warehouse.
*Exchanges can only be processed for a different color and/or size of the same style. We cannot process an exchange for a different style. Exchange items are not held for reserve and may sell out before your exchange request can be processed.
*All items marked as "Clearance" are final sale and not returnable.
*Undergarments/boxers are final sale and not eligible for return.
*We do not accept returns from 3rd party retailers, only for items purchased on reindeerteam.com.
*Outgoing shipping charges are not refunded.
We do not offer free return or exchange shipping for international orders.
We do not offer free return or exchange shipping for footwear. The cost of the return label will be deducted from the refund amount at the time of processing.
In order to receive a refund for your purchase, your return must meet the following conditions:
- Items must be returned within 14 days of delivery.*
- Merchandise must be returned unused and unwashed, with original hang tags still attached. All items are subject to inspection. We reserve the right to reject returned items that do not meet these guidelines.
*During the ongoing COVID-19 pandemic, the return window has been extended to 30 days.
*HOLIDAY RETURN POLICY: Any items purchased from 11/01/20-12/24/20 are eligible for return up until January 15, 2021 as long as they meet all other return guidelines.
Processing a Return Request
To process a return, please visit our returns portal at the link below. A prepaid return label will be then be generated and emailed to you. Refunds can take up to 15 business days to be initiated from the date of delivery back to our warehouse.
Returns Portal: https://www.reindeerteam.com/
*The link above will only work for domestic US orders placed on reindeerteam.com. Any return requests for orders from outside retailers must be requested through that retailer.